Petry Family Dentistry at 2900 Moss Street d in Lafayette, Louisiana

Customer Reviews about Petry Family Dentistry

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  I wish we had read all the reviews prior to visiting Petry Dentistry as we had the same experience as many others before. Dr. Petry is great and the services provided are good, but the billing process and the related customer service are extremely unprofessional and very frustrating. My husband's 1st visit was in Nov15 and they said they would file the claim with our insurance. The billing office was not able to get the claim submitted successful to our insurance for 15 months! During the course of the 15 months we continued to receive bills with finance charges. We have made multiple calls to the business office for resolution and my husband has stopped by their office on 2 occasions to no avail. Our phone messages were never returned or we were put "on hold" for after an extended time our call would be disconnected. This later experience happened multiple times on multiple occasions therefore I don't believe it to be an accident. but while this was happening we continued to get Summarized invoices that gave no detail and had financing charges that were continuing to accumulate. After multiple unsuccessful attempts to get this resolved via phone, I personally had to appear in the office to get this resolved. The office manager was very short with me and never once apologized for any of the stress or inconvenience their incompetent processes had caused. They basically took 15 months to have our claimed filed correctly (I know this because I had spoken with my insurance multiple times about these claims) and they were going to charge us a $78 finance charge fee for the extended period it took them to have the claims paid? And there was no apology for never returning our phone messages. I understand things don't always flow perfectly, but at least have good customer service and return messages of the customers TRYING to reconcile their invoice and pay you. And when things do go wrong the words "Sorry for the inconvenience" go a long way. The office manager's attitude was the most frustrating aspect of the entire process. My husband is disappointed to no longer see Dr. Petry, but with his current office staff we can no longer be continue as patients due to the extremely poor attitude they have towards their customers.
  March 17, 2017

  by Gretchen Payne

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Today: 07:15 am — 12:00 pm

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